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Water eStore Help Center

Get Personalized Water Treatment Advice with Our Free Testing Services. At Water eStore we're dedicated to helping you get the clean, safe water you deserve. We offer two free services to assess the quality of your water and provide expert recommenda

Get Personalized Water Treatment Advice with Our Free Testing Services At Water eStore we&apos;re dedicated to helping you get the clean, safe water you deserve. We offer two free services to assess the quality of your water and provide expert recommendations for next steps. Choose the option that best suits your needs below. <h3 id="1-send-us-a-water-sample">1. Send Us a Water Sample</h3>If you&#x2019;re unsure about the quality of your water, simply send us a sample, and we&#x2019;ll conduct a thorough analysis. Our team will identify any potential contaminants and recommend the best solutions for your home.<h3 id="step-by-step-instructions-for-sending-a-water-sample">Step-by-Step Instructions for Sending a Water Sample:</h3><ol><li style="font-size: 16px;">Use a Sterile Plastic Container: Use a clean, sterile plastic bottle. Avoid using glass or recycled bottles.</li><li style="font-size: 16px;">Collect Water: Carefully fill the bottle with 500ml of water, avoiding contact with the inside of the bottle or the cap. 500ml is 2 cups, or about the size of a soda can.</li><li style="font-size: 16px;">Label the Bottle: Include your name, date, and location of collection (e.g., kitchen tap).</li><li style="font-size: 16px;">Ship Promptly: Ship your sample to our store (address below). We recommend saving the tracking number of your shipment so you can monitor its whereabouts.</li></ol>Our Mailing Address:&#xA0; The Water eStore 1004 King Street Midland, Ontario L4R 0B8.In your shipment, please include:<ul><li style="font-size: 16px;">Your&#xA0;Name</li><li style="font-size: 16px;">Mailing Address</li><li style="font-size: 16px;">Email Address</li></ul>If you haven&apos;t already, we highly recommend filling out our <a href="https://form.typeform.com/to/RijJ8Mqw" rel="noopener noreferrer" target="_blank">New Customer Intake Form</a>, it&apos;s a short survey (5 minutes) that will help us understand your water concerns so our experts can create a custom solution. This information combined with your water sample will guarantee the absolute best recommendations from our team of experts.Once we receive your sample we will perform your water test and you willl receive a detailed report of the results along with expert recommendations tailored to your water concerns.If you have any questions along the way please email us at <a href="mailto:info@waterestore.com">info@waterestore.com</a><hr><h3 id> </h3><h3 id="2-have-a-local-water-test-we-will-analyze-it">2. Have a Local Water Test? We Will Analyze It</h3>Already had your water tested locally? We can help interpret the results and guide you on the next steps, whether it&#x2019;s selecting a filtration system or improving your water quality.How It Works:Upload or enter the details of your local water test results: <a href="https://form.typeform.com/to/qYmGGRaR" rel="noopener noreferrer" target="_blank">UPLOAD HERE</a>Our team of experts will review the data and provide a personalized recommendation.You&apos;ll receive advice on which water filtration system or treatment option is best for your situation.

Free Water Testing Services

Welcome! We understand that every water problem is unique. That's why we've designed a questionnaire specifically tailored to your needs. By filling it out, you'll provide us with essential details to better understand your situation. Once completed,

<span style="color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Welcome! We understand that every water problem is unique.&#xA0;<span style="color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">That&apos;s why we&apos;ve designed a questionnaire specifically tailored to your needs. By filling it out, you&apos;ll provide us with essential details to better understand your situation. Once completed, one of our water experts will promptly reach out to assist you in finding the perfect solution. <a href="https://form.typeform.com/to/RijJ8Mqw">LINK TO NEW CUSTOMER QUESTIONNAIRE HERE</a>Survey takes approximately 4 minutes to complete.

New Customer Help

Our Happiness Guarantee. We’re committed to your satisfaction and want you to love your purchase. That’s why we offer a Happiness Guarantee within the first 30 days of delivery. Here’s what it means for you:. 30-Day Satisfaction Window: If you're not

Our Happiness GuaranteeWe&#x2019;re committed to your satisfaction and want you to love your purchase. That&#x2019;s why we offer a Happiness Guarantee within the first 30 days of delivery. Here&#x2019;s what it means for you:<ul><li dir="ltr" style="text-decoration:none;">30-Day Satisfaction Window: If you&apos;re not completely happy with your product, we&#x2019;re here to help. Within 30 days of delivery, we&#x2019;ll work with you to make things right, whether it&#x2019;s through troubleshooting, a replacement, or a return.</li><li dir="ltr" style="text-decoration:none;">Refunds &amp; Exchanges: We offer refunds and exchanges within 30 days of delivery. To qualify, items must be returned in their original condition, including all packaging and tags.</li><li dir="ltr" style="text-decoration:none;">Return Condition Requirements: All returned items should be unused and in their original packaging. Products that do not meet these conditions may be subject to a partial refund or rejection.</li><li dir="ltr" style="text-decoration:none;">Manufacturer Warranty Beyond 30 Days: After 30 days, our Happiness Guarantee expires, and any issues will be addressed under the specific manufacturer&apos;s warranty.</li></ul>Exceptions and Special Conditions:<ul><li dir="ltr" style="text-decoration:none;">Some products may not be eligible for returns due to health and safety regulations, including Please check the product description for specific return eligibility.</li></ul>Damaged or Defective Items:<ul><li dir="ltr" style="text-decoration:none;">If your product arrives damaged or defective, we&#x2019;ll prioritize replacing the item at no extra cost to you. Please contact us within 7 days of delivery to report any issues.</li></ul>How to Request a Refund/Exchange:<ol><li dir="ltr" style="text-decoration:none;">Contact our support team at&#xA0;<a href="mailto:info@waterestore.com" style="text-decoration:none;">info@waterestore.com</a>&#xA0;with your order number and reason for the return.</li><li dir="ltr" style="text-decoration:none;">Ship the item back with its original tags and packaging.</li><li dir="ltr" style="text-decoration:none;">Customer is responsible for return shipping cost and/or custom fees.</li><li dir="ltr" style="text-decoration:none;">We recommend saving your tracking number and alerting us via email when the return has been delivered. This will help speed things along.</li><li dir="ltr" style="text-decoration:none;">Once received and inspected, we&#x2019;ll process your refund or send a replacement.</li></ol>Refund Processing Time:<ul><li dir="ltr" style="text-decoration:none;">Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.</li></ul>Happiness Guarantee Limitations:<ul><li dir="ltr" style="text-decoration:none;">We reserve the right to deny returns if the product is returned excessively worn, damaged, or incomplete.</li><li dir="ltr" style="text-decoration:none;">Abuse of the return policy, such as repeated returns for the same issues, may result in restrictions on future returns.</li></ul> If you have any questions or need assistance, our customer service team is ready to help.

Our Happiness Guarantee

Perks of Having a Subscription at Water eStore. Managing Your Subscription. We're here to help you get the most out of your Water eStore product subscription. Below, you'll find everything you need to know about managing your subscription on our site

Perks of Having a Subscription at Water eStore<h3 id="1-discounted-pricing">1. Discounted Pricing</h3><ul><li style="font-size: 16px;">Enjoy exclusive savings on subscription orders, so you get the best deal on the water filtration products you rely on. Subscribing can be a great way to save in the long term compared to making one-time purchases.</li></ul><h3 id="2-flexible-delivery-options">2. Flexible Delivery Options</h3><ul><li style="font-size: 16px;">Set your delivery schedule to fit your needs, whether you want products shipped monthly, quarterly, or on a custom schedule. You can update your delivery frequency anytime, so you&#x2019;ll always have fresh supplies exactly when you need them.</li></ul><h3 id="3-hassle-free-reordering">3. Hassle-Free Reordering</h3><ul><li style="font-size: 16px;">Forget about the hassle of reordering every time you&#x2019;re running low&#x2014;your subscription will automatically send your products on schedule. You&#x2019;ll always have the essentials you need without the extra time spent online shopping.</li></ul><h3 id="4-flexible-order-management">4. Flexible Order Management</h3><ul><li style="font-size: 16px;">Update your subscription at any time&#x2014;whether you want to change products, skip a delivery, or pause your subscription temporarily. You have full control over what you receive and when.</li></ul><h3 id="5-locked-in-price">5. Locked-In Price</h3><ul><li style="font-size: 16px;">When you subscribe, your price is locked in, meaning even if product prices increase, you&#x2019;ll keep your original rate for the duration of your subscription.</li></ul><h3 id="6-easy-billing--payment-options">6. Easy Billing &amp; Payment Options</h3><ul><li style="font-size: 16px;">Billing is automatic and secure, and you&#x2019;ll get a notification before each order so you&#x2019;re never caught off guard. Plus, updating your payment information or shipping address is a breeze in your customer account.</li></ul> Managing Your SubscriptionWe&apos;re here to help you get the most out of your Water eStore product subscription. Below, you&apos;ll find everything you need to know about managing your subscription on our site.&#xA0;<h3 id="1-accessing-your-subscription">1. Accessing Your Subscription</h3><ul><li style="font-size: 16px;">Log in to your Water eStore account with your email and password.</li><li style="font-size: 16px;">Navigate to the Account section located in the top right corner of our website.</li><li style="font-size: 16px;">In your account dashboard, select Manage Subscriptions to access your Subscription.</li></ul><h3 id="2-updating-your-subscription">2. Updating Your Subscription</h3><ul><li style="font-size: 16px;">In the Manage Subscriptions&#xA0;section, you can:<ul style="font-size: initial;"><li style="font-size: 16px;">Adjust Delivery Frequency: Modify how often you&apos;d like to receive your products.</li><li style="font-size: 16px;">Change Delivery Date: Choose the date that suits you best for your next shipment.</li><li style="font-size: 16px;">Add or Remove Products: You can add items to your subscription or remove ones you no longer need.</li></ul></li><li style="font-size: 16px;">Be sure to Save Changes after making any adjustments. Once saved, you&#x2019;ll see your updated delivery schedule.</li></ul><h3 id="3-skipping-a-delivery">3. Skipping a Delivery</h3><ul><li style="font-size: 16px;">If you want to skip a delivery, simply select the Skip Next Delivery option under your upcoming orders.</li><li style="font-size: 16px;">You&#x2019;ll be asked to confirm this action, and once done, your next order will be automatically rescheduled to the following delivery date.</li></ul><h3 id="4-pausing-or-canceling-your-subscription">4. Pausing or Canceling Your Subscription</h3><ul><li style="font-size: 16px;">To pause your subscription temporarily, select the Pause Subscription option, and choose the timeframe that works for you.</li><li style="font-size: 16px;">If you need to cancel your subscription, click on Cancel Subscription at the bottom of the Manage Subscriptions page. You&#x2019;ll be asked to confirm this action and provide a reason for cancellation to help us improve our service.</li></ul><h3 id="5-updating-payment-information">5. Updating Payment Information</h3><ul><li style="font-size: 16px;">Go to Billing in the Manage Subscriptions section.</li><li style="font-size: 16px;">Here, you can add or update your credit card or payment method. Make sure to save any changes to ensure smooth, uninterrupted service.</li></ul><h3 id="6-viewing-subscription-history">6. Viewing Subscription History</h3><ul><li style="font-size: 16px;">To view your past orders and transaction history, visit the Order History section within Manage Subscriptions.</li><li style="font-size: 16px;">You&#x2019;ll be able to see previous orders, amounts, and shipment dates for easy reference.</li></ul><h3 id="7-getting-support">7. Getting Support</h3><ul><li style="font-size: 16px;">If you encounter any issues or have specific questions, our customer support team is here to help.</li><li style="font-size: 16px;">Reach out to us at info@watereestore.com or call us at&#xA0;<a href="tel:+17055275900" style=" text-decoration: none;">(705) 527-5900</a> for immediate assistance.&#xA0;</li></ul><hr>Thank you for being a part of the Water eStore family! We&#x2019;re committed to ensuring that managing your subscription is simple, seamless, and tailored to your needs.

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