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Water eStore (Canada)

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Water eStore Help Center (Canada)

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Watch step-by-step troubleshooting videos to help you install, maintain, and fix your water filtration system. Our expert guides cover the most common issues and questions, so you can get things working smoothly.

Troubleshooting Videos

Warranty & Liability

Get expert recommendations for your home water — no charge, no guesswork. At Water eStore, we're here to help you get safe, clean water for your family. Whether you already have lab results or need help collecting a water sample, we offer two free se

Get expert recommendations for your home water &#x2014; no charge, no guesswork.At Water eStore, we&apos;re here to help you get safe, clean water for your family. Whether you already have lab results or need help collecting a water sample, we offer two free services to assess your water and give you expert, personalized recommendations.<hr> <h2 data-start="738" data-end="776" id="isPasted">Option 1: Send Us Your Water Sample</h2>If you&apos;re unsure about your water quality, you can send us a sample and we&apos;ll test it for you at no cost.Here&#x2019;s how to send your sample:<ol data-start="921" data-end="1609"><li data-start="921" data-end="1011">Use a clean plastic container &#x2014; ideally sterile. Avoid glass or old food bottles.</li><li data-start="1012" data-end="1162">Collect about 500 ml of water (about 2 cups or the size of a soda can).<ul data-start="1096" data-end="1162"><li data-start="1096" data-end="1162">Try not to touch the inside of the cap or bottle when filling.</li></ul></li><li data-start="1163" data-end="1268">Label the container with your name, the date, and where the sample was taken (e.g. kitchen tap).</li><li data-start="1269" data-end="1372">Ship your sample&#xA0;to: Water eStore Water Testing 1004 King Street Midland, Ontario L4R 0B8</li><li data-start="1373" data-end="1609">Include the following in your package:<ul data-start="1424" data-end="1609"><li data-start="1424" data-end="1437">Your name</li><li data-start="1441" data-end="1463">Your email address</li><li data-start="1467" data-end="1496">Your full mailing address</li><li data-start="1500" data-end="1569">Any concerns you have about your water (e.g. smell, color, taste)</li></ul></li></ol> &#x1F449; Pro tip: Please also complete our <a data-start="1652" data-end="1681" rel="noopener noreferrer" href="https://waterestore.com/pages/water-estore-customer-intake-form" target="_blank">New Customer Intake Form</a> &#x2014; it only takes 5 minutes and gives us helpful context so we can give you the best recommendations possible.Once we receive your sample, we&#x2019;ll run a standard analysis and email you a full report with tailored next steps.<hr> <h2 data-start="1911" data-end="1933" id="isPasted">What We Test For</h2>We&#x2019;ll check for common water quality indicators, including:<ul data-start="1996" data-end="2316"><li data-start="1996" data-end="2036">Hardness (calcium and magnesium)</li><li data-start="2037" data-end="2090">Iron and manganese (which can cause staining)</li><li data-start="2091" data-end="2135">Total Dissolved Solids (TDS)</li><li data-start="2173" data-end="2253">Tannins&#xA0;</li></ul><hr> <h2 data-start="2323" data-end="2351" id="isPasted">What We Don&#x2019;t Test For</h2>To set expectations:<ul data-start="2375" data-end="2567"><li data-start="2375" data-end="2484">We don&#x2019;t test for lead, arsenic, nitrates, or volatile organic compounds (VOCs) in-house.</li><li data-start="2485" data-end="2567">We also don&#x2019;t perform certified lab testing for legal or real estate purposes.</li></ul>If you&apos;re concerned about any of these, we recommend sending your water to a certified local lab first and then sending us the results (see Option 2 below).<hr> <h2 data-start="2732" data-end="2790" id="isPasted">Option 2: Already Have a Water Test? We&#x2019;ll Review It</h2>If you&apos;ve had your water tested at a local lab or through another service, we can help you make sense of the results and what to do next.Here&#x2019;s how it works:<ul data-start="2955" data-end="3155"><li data-start="2955" data-end="3038">Upload your test results <a data-start="2982" data-end="2991" rel="noopener" href="#">here</a>, or email them to us at <a data-start="3016" data-end="3036" rel="noopener">info@waterestore.com</a></li><li data-start="3039" data-end="3155">Our team will review your report and follow up with expert guidance on the right system or filters for your home</li></ul> <hr data-start="3157" data-end="3160">Still have questions? Email us anytime at <a data-start="3210" data-end="3261" rel="noopener">info@waterestore.com</a> &#x2014; we&#x2019;re here to help.

Free Water Testing Services

Free Water Consultation Policy. At Water eStore, we offer free 1:1 consultations with our team of water treatment experts to help you find the best solution for your home. A personalized review of your water test results or water quality concerns. Sy

Free Water Consultation Policy<hr>At Water eStore, we offer free 1:1 consultations with our team of water treatment experts to help you find the best solution for your home. <h3 dir="ltr" id="-whats-included">&#x1F9E0; What&#x2019;s Included</h3><ul><li dir="ltr" style="text-decoration:none;">A personalized review of your water test results or water quality concerns </li><li dir="ltr" style="text-decoration:none;">System or part recommendations based on the information you provide </li><li dir="ltr" style="text-decoration:none;">Answers to common installation and maintenance questions </li><li dir="ltr" style="text-decoration:none;">Honest, brand-agnostic advice &#x2014; we only recommend what we&#x2019;d install in our own homes</li></ul> <h3 dir="ltr" id="-what-we-need-from-you">&#x1F9EA; What We Need From You</h3>To give you the best possible recommendations, we ask that you complete our&#xA0;<a href="https://waterestore.com/pages/water-estore-customer-intake-form" target="_blank" rel="noopener noreferrer">Consultation Intake Form</a>. This form is how we gather the most important details about your water, your home, and any issues you&apos;re experiencing.Every question we ask is important &#x2014; it helps our team understand your setup clearly so we can guide you toward the most effective and compatible solution. Skipping or guessing on key info could lead to delays, inaccurate recommendations, or products that don&#x2019;t suit your needs. <h3 dir="ltr" id="&#xFE0F;-whatsnotincluded">&#x1F6E0;&#xFE0F; What&#x2019;s&#xA0;Not&#xA0;Included</h3><ul><li dir="ltr" style="text-decoration:none;">Licensed plumbing or electrical advice </li><li dir="ltr" style="text-decoration:none;">On-site diagnostics </li><li dir="ltr" style="text-decoration:none;">Installations or repairs</li></ul>Our team is highly experienced, but we are not a substitute for a certified professional. We&#x2019;ll always let you know if we believe a licensed installer should get involved. <h3 dir="ltr" id="-liability-note">&#x1F4DD; Liability Note</h3>Recommendations are based solely on the information you share with us. It is your responsibility to verify compatibility, installation requirements, and to ensure systems are installed properly.

Free Water Consultation Policy

Welcome! We understand that every water problem is unique. That's why we've designed a questionnaire specifically tailored to your needs. By filling it out, you'll provide us with essential details to better understand your situation. Once completed,

<span id="isPasted" style="color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Welcome! We understand that every water problem is unique.&#xA0;<span style="color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">That&apos;s why we&apos;ve designed a questionnaire specifically tailored to your needs. By filling it out, you&apos;ll provide us with essential details to better understand your situation. Once completed, one of our water experts will promptly reach out to assist you in finding the perfect solution. <a href="https://form.typeform.com/to/RijJ8Mqw">LINK TO NEW CUSTOMER QUESTIONNAIRE HERE</a>Survey takes approximately 4 minutes to complete.

New Customer Help

Home water filtration can feel overwhelming because there are so many different systems and terms thrown around, but at the core, it's about removing contaminants to make water cleaner, safer, and better-tasting. Let’s break it down step by step. Tap

Home water filtration can feel overwhelming because there are so many different systems and terms thrown around, but at the core, it&apos;s about removing contaminants to make water cleaner, safer, and better-tasting. Let&#x2019;s break it down step by step. <hr> <h2 dir="ltr" id="1-why-filter-water">1. Why Filter Water?</h2>Tap water can contain a mix of contaminants, including: &#xA0;&#x2705; Sediments (dirt, rust, sand) &#xA0;&#x2705; Chlorine &amp; Chloramines (used for disinfection but can cause bad taste/smell) &#xA0;&#x2705; Heavy Metals (lead, arsenic, mercury) &#xA0;&#x2705; Bacteria &amp; Viruses (especially in well water) &#xA0;&#x2705; Chemicals &amp; Pesticides (industrial runoff, agricultural chemicals) &#xA0;&#x2705; Hard Water Minerals (calcium &amp; magnesium that cause scale buildup) &#xA0;&#x2705; Microplastics &amp; Emerging Contaminants (newer concerns, often in city water)Different filtration methods target different contaminants. Let&apos;s break down the main types of filtration methods... <hr> <h2 dir="ltr" id="2-the-main-types-of-water-filtration-systems">2. The Main Types of Water Filtration Systems</h2>There&#x2019;s no one-size-fits-all system&#x2014;different filters address different problems, which is why we always recommend talking to one of our experts before purchasing.&#xA0;The main types of filters include: <h4 dir="ltr" id="a-sediment-filtration-pre-filters">A. Sediment Filtration (Pre-Filters)</h4><ul><li dir="ltr" style="font-size: 16px;">What it does: Removes large particles like sand, dirt, and rust.</li><li dir="ltr" style="font-size: 16px;">Where it&#x2019;s used: First stage in most filtration systems (well &amp; city water).</li></ul> <h4 dir="ltr" id="b-carbon-filtration-taste--odor-improvement">B. Carbon Filtration (Taste &amp; Odor Improvement)</h4><ul><li dir="ltr" style="font-size: 16px;">What it does: Removes chlorine, chloramines, bad taste, odors, and some chemicals (like VOCs).</li><li dir="ltr" style="font-size: 16px;">Where it&#x2019;s used:&#xA0;Fridge filters, under-sink filters, whole-house systems, pitchers.</li><li dir="ltr" style="font-size: 16px;">Best for: People who just want better-tasting water without removing minerals.</li></ul> <h4 dir="ltr" id="c-reverse-osmosis-ro-best-for-ultra-pure-water">C. Reverse Osmosis (RO) (Best for Ultra-Pure Water)</h4><ul><li dir="ltr" style="font-size: 16px;">What it does: Uses a semi-permeable membrane to remove nearly everything&#x2014;chlorine, lead, fluoride, arsenic, bacteria, viruses, nitrates, and microplastics.</li><li dir="ltr" style="font-size: 16px;">Where it&#x2019;s used:&#xA0;Under-sink systems, some whole-house setups (though not common).</li><li dir="ltr" style="font-size: 16px;">Downside:&#xA0;Wastes some water, removes healthy minerals (but can be re-added with a remineralization filter). However, we sell additional filters that can actually ADD these healthy minerals back into the water.</li></ul> <h4 dir="ltr" id="d-water-softeners-for-hard-water">D. Water Softeners (For Hard Water)</h4><ul><li dir="ltr" style="font-size: 16px;">What it does: Removes calcium &amp; magnesium to prevent scale buildup in pipes and appliances.</li><li dir="ltr" style="font-size: 16px;">Where it&#x2019;s used: Whole-house systems for people with hard water.</li><li dir="ltr" style="font-size: 16px;">Does it purify water? No&#x2014;it only softens it, so it&#x2019;s often paired with another filter.</li></ul> <h4 dir="ltr" id="e-uv-purification-for-bacteria--viruses">E. UV Purification (For Bacteria &amp; Viruses)</h4><ul><li dir="ltr" style="font-size: 16px;">What it does: Kills bacteria, viruses, and microorganisms using ultraviolet light.</li><li dir="ltr" style="font-size: 16px;">Where it&#x2019;s used: Well water systems, sometimes city water with biological risks.</li><li dir="ltr" style="font-size: 16px;">Does it filter out chemicals or metals? No&#x2014;it only disinfects.</li></ul> <h4 dir="ltr" id="f-specialty-filters">F. Specialty Filters</h4><ul><li dir="ltr" style="font-size: 16px;">Iron &amp; Manganese Filters &#x2192; Removes metallic taste &amp; orange/brown staining. </li><li dir="ltr" style="font-size: 16px;">Fluoride Filters &#x2192; For those who want to remove fluoride (often added in city water). </li><li dir="ltr" style="font-size: 16px;">Alkaline Filters &#x2192; Reintroduce minerals to improve taste &amp; pH after RO. </li></ul> <hr> <h2 dir="ltr" id="3-choosing-the-right-system">3. Choosing the Right System</h2>The best filter always depends on your water source &amp; concerns: &#x2705;&#xA0;City water?&#xA0;Carbon filters or RO to remove chlorine &amp; chemicals. &#x2705;&#xA0;Well water?&#xA0;You may need sediment filtration, UV, or an iron filter. &#x2705;&#xA0;Hard water? A softener + filtration combo. &#x2705; Want the purest water? Reverse osmosis.Testing your water (or looking at a local water report) is the best way to know what you need. We offer FREE Water Testing, <a href="https://waterestore.com/pages/help-center?hcUrl=%2Fen-US%2Ffree-water-testing-services-898237" rel="noopener noreferrer" target="_blank">you can learn more about how free water testing services by clicking this sentence.</a> <hr> <h2 dir="ltr" id="4-whole-house-vs-point-of-use-filtration">4. Whole-House vs. Point-of-Use Filtration</h2><ul><li dir="ltr" style="font-size: 16px;">Whole-house systems &#x2192; Filter water at the main line before it reaches any taps. Best for sediment, softening, or basic chlorine removal. </li><li dir="ltr" style="font-size: 16px;">Point-of-use systems &#x2192; Under-sink filters, fridge filters, pitchers, etc. These focus on water for drinking &amp; cooking. </li></ul>Not sure which one you need? Well, it all depends on your current water and your water goals. we can provide our expert opinion and suggestions.<hr> <h2 dir="ltr" id="5-maintenance-matters">5. Maintenance Matters!</h2>Filters don&#x2019;t last forever&#x2014;if they aren&#x2019;t changed on time, they can stop working or even make water worse. Here&apos;s what we recommend in regards to typical replacement times:<ul><li dir="ltr" style="font-size: 16px;">Sediment filters &#x2192; 3-6 months </li><li dir="ltr" style="font-size: 16px;">Carbon filters &#x2192; 6-12 months </li><li dir="ltr" style="font-size: 16px;">RO membranes &#x2192; 2-3 years </li><li dir="ltr" style="font-size: 16px;">UV bulbs &#x2192; 12 months</li></ul>FYI, we offer an automatic subscription service available for parts and filters, so you never have to worry about forgetting to replace your filter again. <hr> <h2 dir="ltr" id="final-thoughts">Final Thoughts</h2>Once you understand&#xA0;what&#x2019;s in your water&#xA0;and&#xA0;what you want to remove, it&#x2019;s easier to choose the right system. If you ever feel stuck, just remember:<ul><li dir="ltr" style="font-size: 16px;">Sediment filters &#x2192; Dirt &amp; rust</li><li dir="ltr" style="font-size: 16px;">Carbon filters &#x2192; Taste &amp; chlorine</li><li dir="ltr" style="font-size: 16px;">RO systems &#x2192; Almost everything</li><li dir="ltr" style="font-size: 16px;">Softeners &#x2192; Hard water minerals</li><li dir="ltr" style="font-size: 16px;">UV &#x2192; Kills bacteria</li></ul> The absolute best way to get the right system for you and your needs is to have a 1:1 free consultation with our team of water experts. To get that process going,&#xA0;<a href="https://waterestore.com/pages/water-estore-customer-intake-form" rel="noopener noreferrer" target="_blank">all you need to do is fill out this brief 3-5 minute questionnaire</a>&#xA0;and we&apos;ll be in touch quickly.

Home Water Filtration 101: A Beginners Guide To Better Water

Our Happiness Guarantee. We’re committed to your satisfaction and want you to love your purchase. That’s why we offer a Happiness Guarantee within the first 30 days of delivery. Here’s what it means for you:. 30-Day Satisfaction Window: If you're not

Our Happiness GuaranteeWe&#x2019;re committed to your satisfaction and want you to love your purchase. That&#x2019;s why we offer a Happiness Guarantee within the first 30 days of delivery. Here&#x2019;s what it means for you:<ul><li dir="ltr" style="text-decoration:none;">30-Day Satisfaction Window: If you&apos;re not completely happy with your product, we&#x2019;re here to help. Within 30 days of delivery, we&#x2019;ll work with you to make things right, whether it&#x2019;s through troubleshooting, a replacement, or a return.</li><li dir="ltr" style="text-decoration:none;">Refunds &amp; Exchanges: We offer refunds and exchanges within 30 days of delivery. To qualify, items must be returned in their original condition, including all packaging and tags.</li><li dir="ltr" style="text-decoration:none;">Return Condition Requirements: All returned items should be unused and in their original packaging. Products that do not meet these conditions may be subject to a partial refund or rejection.</li><li dir="ltr" style="text-decoration:none;">Manufacturer Warranty Beyond 30 Days: After 30 days, our Happiness Guarantee expires, and any issues will be addressed under the specific manufacturer&apos;s warranty.</li></ul>Exceptions and Special Conditions:<ul><li dir="ltr" style="text-decoration:none;">Some products may not be eligible for returns due to health and safety regulations, including Please check the product description for specific return eligibility.</li></ul>Damaged or Defective Items:<ul><li dir="ltr" style="text-decoration:none;">If your product arrives damaged or defective, we&#x2019;ll prioritize replacing the item at no extra cost to you. Please contact us within 7 days of delivery to report any issues.</li></ul>How to Request a Refund/Exchange:<ol><li dir="ltr" style="text-decoration:none;">Contact our support team at&#xA0;<a href="mailto:info@waterestore.com" style="text-decoration:none;">info@waterestore.com</a>&#xA0;with your order number and reason for the return.</li><li dir="ltr" style="text-decoration:none;">Ship the item back with its original tags and packaging.</li><li dir="ltr" style="text-decoration:none;">Customer is responsible for return shipping cost and/or custom fees.</li><li dir="ltr" style="text-decoration:none;">We recommend saving your tracking number and alerting us via email when the return has been delivered. This will help speed things along.</li><li dir="ltr" style="text-decoration:none;">Once received and inspected, we&#x2019;ll process your refund or send a replacement.</li></ol>Refund Processing Time:<ul><li dir="ltr" style="text-decoration:none;">Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.</li></ul>Happiness Guarantee Limitations:<ul><li dir="ltr" style="text-decoration:none;">We reserve the right to deny returns if the product is returned excessively worn, damaged, or incomplete.</li><li dir="ltr" style="text-decoration:none;">Abuse of the return policy, such as repeated returns for the same issues, may result in restrictions on future returns.</li></ul> If you have any questions or need assistance, our customer service team is ready to help.

Our Happiness Guarantee

Price Match Policy. We’re always working to keep our pricing fair and competitive. While we don’t have a formal price match policy, we’re happy to review requests on a case-by-case basis. If you find a lower price on the same product from a reputable

Price Match Policy<hr>We&#x2019;re always working to keep our pricing fair and competitive. While we don&#x2019;t have a formal price match policy, we&#x2019;re happy to review requests on a case-by-case basis.If you find a lower price on the same product from a reputable seller, let us know &#x2014; and we&#x2019;ll do our best to work with you. <h3 dir="ltr" id="-how-to-request-a-price-review">&#x1F4E9; How to Request a Price Review</h3>Email us at&#xA0;info@waterestore.com&#xA0;with the following:<ul><li dir="ltr" style="text-decoration:none;">A link to the product and price you found</li><li dir="ltr" style="text-decoration:none;">Your Water eStore order number (if you&#x2019;ve already made a purchase)</li><li dir="ltr" style="text-decoration:none;">Any details that can help us understand the situation </li></ul>We&#x2019;ll review your request and respond within&#xA0;1&#x2013;2 business days. <h3 dir="ltr" id="-things-we-typically-consider">&#x1F440; Things We Typically Consider</h3><ul><li dir="ltr" style="text-decoration:none;">Is the product&#xA0;identical&#xA0;(same model, brand, and condition)?</li><li dir="ltr" style="text-decoration:none;">Is it in stock and available from an&#xA0;authorized dealer?</li><li dir="ltr" style="text-decoration:none;">Is the pricing&#xA0;publicly listed&#xA0;(not a limited-time offer, coupon, or error)? </li></ul>We may not be able to match every price, but we truly appreciate the chance to review it. Our priority is giving you the best value &#x2014; not just in pricing, but in expertise, support, and long-term satisfaction.

Price Match Policy

Perks of Having a Subscription at Water eStore. Managing Your Subscription. We're here to help you get the most out of your Water eStore product subscription. Below, you'll find everything you need to know about managing your subscription on our site

Perks of Having a Subscription at Water eStore<h3 id="isPasted">1. Discounted Pricing</h3><ul><li style="font-size: 16px;">Enjoy exclusive savings on subscription orders, so you get the best deal on the water filtration products you rely on. Subscribing can be a great way to save in the long term compared to making one-time purchases.</li></ul><h3 id="2-flexible-delivery-options">2. Flexible Delivery Options</h3><ul><li style="font-size: 16px;">Set your delivery schedule to fit your needs, whether you want products shipped monthly, quarterly, or on a custom schedule. You can update your delivery frequency anytime, so you&#x2019;ll always have fresh supplies exactly when you need them.</li></ul><h3 id="isPasted">3. Hassle-Free Reordering</h3><ul><li style="font-size: 16px;">Forget about the hassle of reordering every time you&#x2019;re running low&#x2014;your subscription will automatically send your products on schedule. You&#x2019;ll always have the essentials you need without the extra time spent online shopping.</li></ul><h3 id="4-flexible-order-management">4. Flexible Order Management</h3><ul><li style="font-size: 16px;">Update your subscription at any time&#x2014;whether you want to change products, skip a delivery, or pause your subscription temporarily. You have full control over what you receive and when.</li></ul><h3 id="5-locked-in-price">5. Locked-In Price</h3><ul><li style="font-size: 16px;">When you subscribe, your price is locked in, meaning even if product prices increase, you&#x2019;ll keep your original rate for the duration of your subscription.</li></ul><h3 id="6-easy-billing--payment-options">6. Easy Billing &amp; Payment Options</h3><ul><li style="font-size: 16px;">Billing is automatic and secure, and you&#x2019;ll get a notification before each order so you&#x2019;re never caught off guard. Plus, updating your payment information or shipping address is a breeze in your customer account.</li></ul> Managing Your SubscriptionWe&apos;re here to help you get the most out of your Water eStore product subscription. Below, you&apos;ll find everything you need to know about managing your subscription on our site.&#xA0;<h3 id="isPasted">1. Accessing Your Subscription</h3><ul><li style="font-size: 16px;">Log in to your Water eStore account with your email and password.</li><li style="font-size: 16px;">Navigate to the Account section located in the top right corner of our website.</li><li style="font-size: 16px;">In your account dashboard, select Manage Subscriptions to access your Subscription.</li></ul><h3 id="2-updating-your-subscription">2. Updating Your Subscription</h3><ul><li style="font-size: 16px;">In the Manage Subscriptions&#xA0;section, you can:<ul style="font-size: initial;"><li style="font-size: 16px;">Adjust Delivery Frequency: Modify how often you&apos;d like to receive your products.</li><li style="font-size: 16px;">Change Delivery Date: Choose the date that suits you best for your next shipment.</li><li style="font-size: 16px;">Add or Remove Products: You can add items to your subscription or remove ones you no longer need.</li></ul></li><li style="font-size: 16px;">Be sure to Save Changes after making any adjustments. Once saved, you&#x2019;ll see your updated delivery schedule.</li></ul><h3 id="3-skipping-a-delivery">3. Skipping a Delivery</h3><ul><li style="font-size: 16px;">If you want to skip a delivery, simply select the Skip Next Delivery option under your upcoming orders.</li><li style="font-size: 16px;">You&#x2019;ll be asked to confirm this action, and once done, your next order will be automatically rescheduled to the following delivery date.</li></ul><h3 id="4-pausing-or-canceling-your-subscription">4. Pausing or Canceling Your Subscription</h3><ul><li style="font-size: 16px;">To pause your subscription temporarily, select the Pause Subscription option, and choose the timeframe that works for you.</li><li style="font-size: 16px;">If you need to cancel your subscription, click on Cancel Subscription at the bottom of the Manage Subscriptions page. You&#x2019;ll be asked to confirm this action and provide a reason for cancellation to help us improve our service.</li></ul><h3 id="5-updating-payment-information">5. Updating Payment Information</h3><ul><li style="font-size: 16px;">Go to Billing in the Manage Subscriptions section.</li><li style="font-size: 16px;">Here, you can add or update your credit card or payment method. Make sure to save any changes to ensure smooth, uninterrupted service.</li></ul><h3 id="6-viewing-subscription-history">6. Viewing Subscription History</h3><ul><li style="font-size: 16px;">To view your past orders and transaction history, visit the Order History section within Manage Subscriptions.</li><li style="font-size: 16px;">You&#x2019;ll be able to see previous orders, amounts, and shipment dates for easy reference.</li></ul><h3 id="7-getting-support">7. Getting Support</h3><ul><li style="font-size: 16px;">If you encounter any issues or have specific questions, our customer support team is here to help.</li><li style="font-size: 16px;">Reach out to us at info@watereestore.com or call us at&#xA0;<a href="tel:+17055275900" id="isPasted" style=" text-decoration: none;">(705) 527-5900</a> for immediate assistance.&#xA0;</li></ul><hr>Thank you for being a part of the Water eStore family! We&#x2019;re committed to ensuring that managing your subscription is simple, seamless, and tailored to your needs.

Subscription Management

We’re happy to offer Klarna as a payment option to make shopping with us even easier. However, there are a few important things to know before selecting Klarna at checkout:. Gift Cards: At this time, Klarna is not available as a payment method for gi

We&#x2019;re happy to offer Klarna as a payment option to make shopping with us even easier. However, there are a few important things to know before selecting Klarna at checkout:<h3 data-start="293" data-end="326" id="-klarna-cannot-be-used-for">&#x1F6AB; Klarna Cannot Be Used For:</h3><ul data-start="327" data-end="573"><li data-start="327" data-end="429" style="font-size: 16px;">Gift Cards: At this time, Klarna is not available as a payment method for gift card purchases.</li><li data-start="430" data-end="573" style="font-size: 16px;">Services and Consultations: Klarna is only available for physical product purchases. It cannot be used to book services or consultations.</li></ul>If you have any questions about Klarna or run into any issues during checkout, feel free to reach out to our support team &#x2014; we&#x2019;re always happy to help!